The Work@Home Agent

The Verety agent greets the customer within seconds and accurately inputs the order, all with friendly service. Thanks to Verety’s advanced technology, which enhances drive-thru audio quality, the customer and agent hear each other very clearly.

The agent’s custom order-entry system is integrated with the store’s POS system, so the agent can promote specials and promotions based on each store’s preferences. The agent also asks questions to clarify the order: Cream and sugar for your coffee? Would you like sauce with your chicken nuggets? What kind of toy would you like with your child’s meal? In addition to boosting customer satisfaction, this also reduces the number of customer requests made at their cashier and present windows.

To read profiles of Verety Work@Home agents, click here.

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