Customers
Immediate, Fast Service

• Customers are greeted within seconds of reaching the speaker post
• Customer time in drive-thru line is reduced by up to 60 seconds

• Dedicated order takers ensure that orders are input correctly

• Order takers work to earn a thank you during each order
• Crew members can now focus on service quality

• Order takers have strong English skills
• Verety’s technology includes audio features that improve sound quality

• Crew call offs are less disruptive to operations
• Managers have greater flexibility in crew assignments

• Orders are pushed into the kitchen, driving productivity
• Supports increased transaction counts
• Multi-order point operations have concurrent order taking

• Labor-related costs are reduced during certain day parts
• Shrinkage in food and paper costs is reduced
• Condiment requests are consistently captured during the order taking process, improving condiment handling and costs

• Varied KPAs
• Local promotions
• Suggestive selling preferences

• Ability to record and analyze orders
• Insight into product outages

• Ability to add order points (kiosks, play areas, etc.)

• Drive-thru cashier role is easier to staff
• Cashier is always ready to accept payment
• Cashier can assist with other tasks, such as washing dishes and assembling condiment packages, during non-peak times

• Manager is no longer required to work the cashier window
• Streamlined drive-thru operation requires less of the manager’s time, so he or she can spend more time managing the store

• Crew work areas are calmer and more manageable